Warranty & Repair

Warranty

CR Sabers Limited Warranty

Complete Sabers
Complete saber products include 3-year limited warranty coverage for eligible defects in covered electronics, parts and original workmanship.

Batteries
Batteries include 1-year limited warranty coverage for qualifying manufacturing defects.

Separately Purchased VHC Parts
Separately purchased VHC parts include 6-month limited warranty coverage for qualifying manufacturing or workmanship defects.

Baselit Blades
CR Sabers provides manufacturing-defect support for qualifying baselit blade issues under the approved CR Sabers policy. Damage caused by use, impact, bending, misuse or normal wear is not a manufacturing defect.

What Is Not Covered
Coverage does not include accidental damage, misuse, excessive impact, water or moisture damage, incorrect charging, unauthorized modification or repair, normal wear, cosmetic wear, loss, theft or damage caused by incompatible parts or accessories.

Warranty Process
Contact CR Sabers with your order information, a description of the issue and clear photos or video where useful. CR Sabers may request troubleshooting or inspection before determining the appropriate remedy.

Available Remedies
Depending on the verified issue, a remedy may include troubleshooting, repair, replacement of an affected component or another reasonable solution. A particular remedy cannot be promised before inspection.

Manufacturer Claims
CR Sabers provides customer-facing intake and support. Manufacturer-backed claims may remain subject to applicable manufacturer terms and final manufacturer decisions. CR Sabers does not manufacture Nexus products.

Repair Timing
Timing depends on diagnosis, parts availability, shipping and the nature of the repair. No fixed turnaround is guaranteed.

Charging and Safety
Use the correct charger and cable. Do not leave a charging saber unattended. Stop using or charging it if it becomes unusually hot, swollen, damaged or emits an unusual smell, and contact CR Sabers for support.