Refund and Returns Policy

How to Issue a Return

  1. Contact us through or through our Facebook page for a faster reply.
  2. Specify the order and item number.

In order to send in your return, it must be authorized by our return staff.

Quality Goods Return

For the return of the quality goods, we compensate the cost of goods only. We will reimburse the cost of shipping for returning defective items. Discounted items are final and cannot be returned or exchanged. There is a 20% restocking fee. You can return an item or entire or partial order if it meets the requirements below:


  • Both item(s) and their package should be saved in their original conditions.
  • Confirmation of your ID and the fact of purchase and its conditions (commodity or cash receipt).
  • The return application should be submitted within 21 days of the purchase.

Defective Goods Return

You can return defective goods with a full refund of the order price or exchange them at no cost including shipping of the replacement.

We consider the item defective if it meets one of the following conditions: items with the wrong article, colour, style, quality, size. Differences in layout and design elements won’t be considered indicators of a non-quality product.

Refunds are made within 5 business days from the moment we receive the returned product, you’ll receive a relevant email notification. If a refund is issued to a bank account, the refund period could be increased due to the bank’s terms on processing payments. Contact your bank for details